Draft — pending legal review.
Privacy Policy
Last updated: this is a working draft.
This Privacy Policy describes how RemoteCares, a product of Smart Med Marketing LLC (“we,” “us,” or “our”), collects, uses, and protects information when you use our website and platform. It is provided as a draft and is subject to legal review before publication.
Information we collect
We may collect the following categories of information:
- Information you provide — such as your name, work email, organization, role, and any message you submit through our demo or contact forms.
- Usage and device information — such as pages visited, browser type, and similar technical data, collected to operate and improve the website.
- Protected health information (PHI) — handled within the platform on behalf of healthcare organizations, as described below.
Protected health information under HIPAA
When we process protected health information on behalf of a covered entity, we act as a business associate under the Health Insurance Portability and Accountability Act (HIPAA). Our handling of PHI is governed by a Business Associate Agreement (BAA) with the relevant organization. We use administrative, technical, and physical safeguards intended to protect PHI and limit its use and disclosure to what is permitted under the applicable BAA and law.
Cookies and similar technologies
We may use cookies and similar technologies in the following categories:
- Essential — required for the site and platform to function, such as security and session management.
- Analytical — used to understand how the site is used so we can improve it.
- Marketing — used, where applicable, to measure and tailor outreach.
How we use information
We use the information we collect to respond to inquiries, provide and improve the website and platform, maintain security and audit trails, and meet our legal and contractual obligations.
Data retention
We retain information for as long as needed to fulfill the purposes described in this policy, to comply with our legal and contractual obligations, and to resolve disputes. Retention of PHI is governed by the applicable BAA and law.
Your rights
Depending on your role and jurisdiction, you may have rights to access, correct, or request deletion of your information. Patients should direct requests regarding their health records to their healthcare provider, who is the covered entity responsible for that data.
Contact us
Questions about this policy can be sent to hello@remotecares.com.